Need help?
Frequently Asked Questions
Products
We take pride in sourcing organic, high-quality materials that are soft, breathable, and safe for newborns and little ones. Our swaddles, blankets, and bedding are made from premium cotton and bamboo blends, ensuring comfort and durability.
Absolutely! Safety is our top priority. Our products are made with non-toxic, baby-safe materials and designed to meet the highest safety standards.
We recommend washing all fabric products in cold water on a gentle cycle with mild, baby-safe detergent. Tumble dry on low or hang to dry for the best results. Avoid bleach and harsh chemicals to preserve the softness and quality of the fabric.
No, our decals are designed to be easily removable without leaving residue or damaging walls. They’re perfect for renters and those who love to update their nursery decor.
Shipping
Yes, we do ship to some International destinations. Shipping costs will apply, and will be added at checkout.
All orders are dispatched within 1-2 days and for Domestic orders, standard Australia Post shipping times will apply. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We want you to love your Snug Bug products! If you’re not completely satisfied, we accept returns within 7 days of purchase, provided the items are unused and in their original packaging.
Sustainability
No, all of our products are made with non-toxic, baby-safe dyes and materials. We ensure our products are free from BPA, phthalates, and other harmful substances.
Yes! We strive to use minimal, recyclable, and eco-friendly packaging to reduce waste and protect the planet for future generations.
Yes! Many of our fabrics are GOTS-certified organic, meaning they meet the highest global standards for organic textiles, ensuring they are safe, eco-friendly, and free from harmful chemicals.
General
Yes! Once your order is shipped, you’ll receive a tracking number via email so you can follow its journey to your doorstep.
We accept major credit/debit cards, PayPal, AfterPay, and other secure payment options to make your shopping experience easy and convenient.
We’re happy to help! You can reach us at hello@mysnugbug.com or via our contact form, and we’ll get back to you as soon as possible.
Snug Bug is proudly Australian Owned & Operated, based in Sydney. All of our products are also Australian made.